Privacy Policy – Computer Repair Services (Arizona)

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EZ PC Services (“we,” “us,” or “our”) is an Arizona‑based computer repair and technical support provider. We are committed to protecting the privacy and confidentiality of our customers’ personal information.

This Privacy Policy explains how we collect, use, access, store, and protect personal information obtained in connection with in‑store, onsite, and remote computer repair services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information as necessary to provide repair services:

a. Personal Information

• Full name
• Phone number
• Email address
• Physical address (if applicable)
• Business name (if applicable)
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b. Device Information

• Device type, manufacturer, model, and serial number
• Operating system and installed software details
• Diagnostic logs, error reports, and configuration data

c. Access Credentials

• Login credentials or passwords only if voluntarily provided by the customer for repair purposes

2. Access to Customer Data

In order to diagnose or repair devices, we may need limited access to:

• Files, folders, or applications
• System settings or configurations

We do not intentionally access personal files unless:

• Required to perform the requested service
• Needed to verify a repair outcome
• Explicitly requested by the customer
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3. Use of Information

Customer information is used solely to:

• Perform computer repair or technical support services
• Communicate service updates, invoices, or completion notices
• Maintain internal service records for warranty, accounting, or legal purposes
• Improve operational efficiency and service quality

We do not sell, rent, or share personal information for marketing purposes.

4. Data Backup and Customer Responsibility

Customers are responsible for backing up all data prior to service. While we take reasonable care, we are not responsible for data loss, corruption, or inaccessibility caused by:

• Hardware failure
• Malware or viruses
• Pre‑existing system conditions
• Software errors during repair

5. Data Retention

• Personal and service‑related records are retained only as long as reasonably necessary for business, legal, or warranty purposes
• Passwords and login credentials are not retained after service completion
• Devices not retrieved may be handled in accordance with Arizona abandoned property laws and our internal policy

6. Data Security

We take reasonable administrative and technical measures to protect customer data, including:

• Limited employee access to customer devices and records
• Secure handling of physical devices
• Termination of remote access sessions immediately upon completion

However, no data system can be guaranteed 100% secure.

7. Remote Repair Privacy

For remote computer repair services:

• Access is temporary and authorized by the customer
• Customers may terminate sessions at any time
• Customers are encouraged to close sensitive documents before sessions begin
• Customers are encouraged to change passwords after remote service

8. Arizona Data Breach Notification

In accordance with Arizona Revised Statutes § 18‑552, if we discover a data breach involving unencrypted personal information, we will:

• Conduct a prompt investigation
• Notify affected Arizona residents in a timely manner as required by law
• Notify the Arizona Attorney General when required
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9. Disclosure of Information

We may disclose personal information only when:

• Required by Arizona or federal law
• Necessary to comply with a court order or legal process
• Required to protect our legal rights or prevent fraud
• Authorized in writing by the customer

10. Customer Rights (Arizona)

Customers have the right to:

• Request information about what personal data we collect
• Request correction of inaccurate information
• Request deletion of personal data, subject to legal and business obligations

Requests must be submitted using the contact information below.

11. Third‑Party Software and Services

We are not responsible for the privacy practices of:

• Third‑party applications or software installed at customer request
• Manufacturers, cloud services, or online platforms
• Remote support software providers

Customers should review third‑party privacy policies separately.

12. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will apply to future services. Continued use of our services constitutes acceptance of the updated policy.